SERVICE

Customer service to do our best and gain faith

Outline

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Customer Satisfaction - 1. Academy - Theory (Internal Capability Consolidation), Internal education program for the improvement of the staff members’ man-power (DNA Work Shop T/C Technology Seminar Technology Education for Engineers), Theory + Executive Experience, External Capability Consolidation, Theory + Executive Experience (External Capability Consolidation), Technical Support through the hydraulic technology education for clients (- Regular Hydraulic Education - Client-Customized Field Education - Education conducted by external specialists). 2. HOME System - Executive Experience + Theory(T/S), End-user centralized regular visits and technical support (- System check-up and diagnosis - Efficient system suggestion - Performances of tests and filtering), End User(A/S , B/S), Prompt troubleshooting and repair in case of the end-user’s visit (Predicted trouble/product check-up Troubleshooting management)
Customer Satisfaction - 1. Academy - Theory (Internal Capability Consolidation), Internal education program for the improvement of the staff members’ man-power (DNA Work Shop T/C Technology Seminar Technology Education for Engineers), Theory + Executive Experience, External Capability Consolidation, Theory + Executive Experience (External Capability Consolidation), Technical Support through the hydraulic technology education for clients (- Regular Hydraulic Education - Client-Customized Field Education - Education conducted by external specialists). 2. HOME System - Executive Experience + Theory(T/S), End-user centralized regular visits and technical support (- System check-up and diagnosis - Efficient system suggestion - Performances of tests and filtering), End User(A/S , B/S), Prompt troubleshooting and repair in case of the end-user’s visit (Predicted trouble/product check-up Troubleshooting management)
Customer Satisfaction - 1. Academy - Theory (Internal Capability Consolidation), Internal education program for the improvement of the staff members’ man-power (DNA Work Shop T/C Technology Seminar Technology Education for Engineers), Theory + Executive Experience, External Capability Consolidation, Theory + Executive Experience (External Capability Consolidation), Technical Support through the hydraulic technology education for clients (- Regular Hydraulic Education - Client-Customized Field Education - Education conducted by external specialists). 2. HOME System - Executive Experience + Theory(T/S), End-user centralized regular visits and technical support (- System check-up and diagnosis - Efficient system suggestion - Performances of tests and filtering), End User(A/S , B/S), Prompt troubleshooting and repair in case of the end-user’s visit (Predicted trouble/product check-up Troubleshooting management)

※ HOME : Hydraulic Oriented Mechatronic Evaluation

point Key Point
  • Internal technology promotion : Integration of the internal theory education and capability consolidation, promotion of high-leveled engineers
  • Customer support through various routes : Increase of customer satisfaction through various routes such as warranty services, technical supports and client-customized educations
  • Promotion of the SC’s exclusive technology : Improvement of the brand image and consolidation of the sales activities